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Terms and conditions of sale

 

1 – Time and manner of delivery
The company will deliver the ordered products by express courier, currently delivery is guaranteed only in Italy, with a cost contribution of €6.90 for orders below €59 in spending, or free for orders above €60. Except in cases of force majeure, ordered products will be delivered within 7 working days from the time the order placed is ready to be processed.

All products are certified for high quality and thoroughly checked when shipped. Should you receive a product that is not in perfect condition, please contact us immediately by sending an email to info@m17.store

2 – Complaints
Any damage or anomalies in the goods must be notified to the courier and reported when the goods are picked up by indicating on the transport document: ‘I accept with reservation’ SPECIFYING THE REASON FOR THE RESERVE (e.g. damaged package, missing package or other). After 7 working days from the receipt of the goods, no claim is allowed. The Buyer within 7 working days of receiving the goods may report any problems by initiating a complaint procedure.

To initiate the grievance procedure, you must send an e-mail to info@m17.store or through the Site using the contact form in the “Contact Us” section. In the case of damaged or missing goods, which therefore show obvious discrepancies between the goods purchased and the goods received, it is the right of the Seller to request from the Buyer photographic evidence proving the non-conformity of the delivery. If, upon verification of the photographic evidence, the nonconformity is confirmed, the Supplier may proceed, in agreement with the Buyer to refund to the Buyer the exact amount paid by the Buyer. If the refund is partial and does not cover the entire order, any shipping costs paid by the customer will not be refunded. It is at the discretion of the Supplier, in consultation with the Buyer, to propose the reshipment of nonconforming merchandise or to propose the issuance and mailing of a spendable discount code on the Seller’s website.

3 – Payments
Purchases made on this site are safe and guaranteed and can be made in the following ways:

– Payment by Credit Card (MasterCard, Maestro, Visa, Visa Electron, American Express, Aura, Discover)
– Payment by bank transfer
– Paypal payment

Any possible refund will be credited by credit card, PayPal, or bank transfer payment reversal, within a maximum of 10 days from the date the company became aware of the cause generating the right to a refund, and only after verifying that all conditions for accepting it are met.